HAVE A QUESTION?

You can email us at

enquiries@hicklingsjewellers.co.uk

STAY CONNECTED

  • Grey Facebook Icon
  • Grey Twitter Icon
  • Grey Instagram Icon

HICKLINGS JEWELLERS  |  enquiries@hicklingsjewellers.co.uk                                                                                                                    © 2017 by HICKLINGS JEWELLERS

OUR POLICIES

RETURNS & CANCELLATION POLICY

If you change your mind about your purchase and want to return your item, please contact us by email within 14 days of receiving your goods to request a return. The item must be returned to us unworn and unaltered, in the original presentation box with the tamper-proof security tag still intact and undamaged for a full refund,

Items should be returned to us using Royal Mail Special Delivery shipping with full insurance. Please remember that until the item is received by us, you are still liable for the goods so we strongly recommend that you ensure the correct insurance cover is in place when posting. We are not liable for any associated shipping and packaging costs for this type of return.

All bespoke services such as sizing will be exempt from the returns policy

 

If you have used our bespoke sizing service and you decide to return the item, the additional costs of resizing the ring will not be refundable. You will be entitled to a full refund on the cost of the item only, not on the additional costs of sizing. For example, if you purchase a ring for £200 and have the ring sized for an additional £40, if you decide to return the item to us you will only be entitled to a refund on the cost of the ring at £200. No refund will be given on the £40 resizing service (sizing costs vary depending on item, please contact us for a quote).

If you have placed an order for items that have not yet been dispatched, please contact us by email as soon as possible to cancel your order and receive a full refund.

Returns will not be accepted after 14 days. 

This policy conforms to the Consumer Protection (Distance Selling) Regulations 2000 and does not affect your statutory rights.

SHIPPING POLICY

We offer FREE UK DELIVERY on all orders over £25.00. Orders under £25.00 will be subject to a standard £4.50 shipping charge.

Once we receive your order, we will send an email confirming your order and ship your items the next working day.

 

To ensure your items arrive safely and securely, we ship all orders containing jewellery via Royal Mail Special Delivery for guaranteed next day delivery (Mon - Fri).

 

Royal Mail Special Delivery is a fully insured and traceable delivery service. You will receive an email confirming your tracking number so you can track your order with Royal Mail Track & Trace.

 

A signature will be required on delivery. 

We can provide international delivery at an additional cost. Please contact us by email to obtain a quotation for international delivery before placing your order. Customers who place an order on the website for delivery outside the UK without contacting us for a quotation beforehand, will be contacted within 24 hours with a shipping cost. 

 

If you have chosen an additional bespoke service like sizing, we will ship your order within 7 days.

 

If you would like an update on the progress of your order, please don't hesitate to contact us. 

PART EXCHANGE

Hicklings Jewellers offer a part exchange service in which you can use your current hallmarked gold or platinum jewellery against the price of an item on our website.

 

Please contact us by email at  enquiries@hicklingsjewellers.co.uk with details of the item you are looking to part exchange and we will be happy to respond with an offer of exchange. To assist us in making an offer, we kindly request that you supply clear, detailed photographs of the item where possible. Following your initial offer, we will ask you to send the item to us by recorded delivery for a physical inspection. We are not liable for any shipping or packaging costs when sending the item[s] to us for an inspection.

Please be aware that any offer we make is subject to change based on a physical check of the ring, after which a final offer of part exchange will be made. Upon acceptance of the offer, any outstanding balance against the price of the new item is to be paid in full prior to shipment. 

 

In the event that an offer is not accepted, we will post the item back to you fully insured using Royal Mail Guaranteed Special Delivery the next working day. 

 

PRIVACY POLICY

As of 25th May 2018 the General Data Protection Regulation (GDPR) will come into affect.  The GDPR hasn’t replaced the Data Protection Act (1998) but rather sits alongside it.

This policy sets out how we use and protect any information that you give when you use this website.  By using this website, you are agreeing to be bound by this Policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 8th May 2018.

WHAT INFORMATION WE COLLECT

If you have registered with us, i.e. signed up for our newsletter, or ordered items from us, we may have the following information from you

  • name and title,

  • email address, telephone number,

  • postal address, and if you chose to have a delivery made to a third party address then that address will be held on our records

  • your IP address and information about what pages are accessed and when

We do not hold or store your credit/debit card details.  It is solely collected by Paypal.

 

WHAT WE DO WITH THE INFORMATION WE GATHER

We may use the information you provide us to:

  • Register you with our website and manage your account

  • Analyse your purchasing behaviour in order to make commercial decisions, e.g. how popular or unpopular a specific product is and whether to continue selling or terminate it.

  • Send you commercial updates via the newsletter you may have opted in for, this may contain new promotional material, new product details, future events or competitions.

  • Seek your feedback about our products and services.

  • Process orders you have submitted.

WHO CAN ACCESS YOUR INFORMATION

We do not ever sell, distribute or rent your information you provide to third parties for any reason unless we have your permission or are required by law to do so.

HOW DO WE GET YOUR CONSENT?

When you provide the necessary details to order a product online, we imply that you consent to us receiving these personal details in order to complete the transaction and for this specific reason only.

You have the choice on whether you wish to receive additional information from us.

HOW DO YOU WITHDRAW CONSENT?

If you previously gave consent to receive additional marketing information or allowed us to contact you and would like to withdraw this consent, you can do so at any time by following the instructions in each method of communication

You may also opt out by:

 

ACCESSING AND UPDATING YOUR INFORMATION

Its extremely important to us that the information we hold about you is accurate and up to date.  You have the right to request a copy of the information we hold about you at any time.  Should you request this information, we will charge you a £10 administration fee to cover the cost in providing you with this information.  Hicklings Jewellers abide by the official GDPR 40 calendar day response time when dealing with requests to provide personal information.

If you become aware of any inaccuracies in the  information we hold about you or if you need to change your details and are unable to change it yourself, please contact us by​

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to  identify which pages are being used.  This helps us analyse data about webpage traffic and improve our website in order to tailer it to customers needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.