FAQ

Frequently asked questions

How do I track my order?


All orders are shipped using a traceable Royal Mail delivery service. Once your order has been shipped you will receive an email with a tracking number for Royal Mail Track & Trace.




What are the delivery options?


To ensure that your order arrives safely, we ship all jewellery orders the following working day using Royal Mail Special Delivery Guaranteed by 1pm. Shipping is FREE to UK destinations on all orders over £25.00. Orders under £25 will incur a delivery charge of £3.99 and will be sent via Royal Mail Standard delivery.




How do I return an item?


We are sure that you will love your item, but in the unlikely event that you are not not happy with your purchase please contact us within 14 days to arrange a return. Please read our Returns Policy for full details on how to return an item.




When will my order arrive?


If your item is in stock we will ship your order the next working day for guaranteed next day delivery (Mon - Fri). If you have chosen our bespoke sizing service we will ship your order within 7 days. If you would like an update on the progress of your order, please don't hesitate to contact us.




Do you provide international delivery?


Yes, we ship to Europe, the USA and Austrailia for an additional charge. If you would like an item sent to another country, please contact us prior to placing your order and we will be more than happy to help you.




Do you offer a sizing service?


We offer a bespoke sizing service on most of our pre-loved jewellery items. Sizing starts from £40, and we offer sizing +/- 2 sizes. If you require an item to be sized further please contact us to discuss. In the event that an item cannot be sized we will tell you. Prices vary depending on the precious metal and the extent of sizing, please contact us to discuss sizing prior to placing your order. The additional costs of sizing are non-refundable should you wish to return the item.




How is your second hand jewellery restored?


Every piece of second hand jewellery that we buy is thoroughly checked by our in-house jeweller prior to restoration. Any precious metals that do not carry a full hallmark are carefully acid tested to verify the gold content. We check the strength of the claws and re-tip where required; we will also ensure that all stones are secure in their settings. Any missing or damaged stones are carefully replaced ensuring that the colour, cut and clarity are properly matched wth any existing stones. All items are professionally polished and then cleaned in an ultrasonic bath. All white gold is re-rhodium plated so it looks as good as new. Your jewellery will be supplied in a new presentation gift box.




Will my second hand diamond ring come with a certificate?


Due to the nature of our jewellery being second hand, we cannot always guarantee that items come to us with all their paperwork. Unless otherwise stated in the product description, pre-owned jewellery will not come with a diamond certification. Any diamond grading given in the product description is based on the opinion of Hicklings Jewellers under x 10 magnification; it does not constitute a certification.





    HICKLINGS JEWELLERS | PRE-OWNED & SECOND HAND JEWELLERY BOUTIQUE    enquiries@hicklingsjewellers.co.uk  ©2020 by Hicklings Jewellers 

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